Privacy policy

Effective date: August 17, 2024

Woodburry Favorites operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Woodburry Favorites is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details including name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction information, payment confirmations, and other payment-related information

  • Account information including username, password, preferences, and settings

  • Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Communications including information you provide when contacting customer support

  • Device information including IP address, browser type, device identifiers, and network information

  • Usage information including how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use the Services

  • Automatically through cookies and similar technologies when you access or use the Services

  • From service providers who collect or process information on our behalf

  • From business partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To process orders, payments, shipping, returns, exchanges, manage accounts, remember preferences, recommend products, and improve the overall shopping experience.

Marketing and Advertising

To send promotional communications by email or other permitted channels, and to display advertisements based on your interactions with the Services.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect fraud or suspicious activity, and protect our Services and customers.

Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and trusted service providers who assist with payment processing, hosting, analytics, fulfillment, shipping, and customer support

  • With marketing and advertising partners to provide personalized advertising, subject to applicable law

  • When you request or consent to such disclosure

  • With affiliates or within our corporate group

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy

  • To comply with legal obligations or protect our rights and the rights of others

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information in order to provide and improve the Services. Information submitted to the Services may be shared with Shopify and third parties located outside your country of residence.

Shopify may use personal information collected from your interactions with our store and other merchants to provide enhanced features. In these cases, Shopify acts as an independent data controller.

To learn more about Shopify’s privacy practices or to exercise your rights with Shopify, please visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure. Information retention depends on legal, operational, and contractual requirements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access personal information

  • Delete personal information

  • Correct inaccurate information

  • Request data portability

  • Opt out of the sale or sharing of personal information for targeted advertising

You may also unsubscribe from marketing emails at any time. Exercising your rights will not result in discrimination.

Requests can be made through the Services or by contacting us directly. We may need to verify your identity before fulfilling requests.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Woodburry Favorites
Email: support@woodburry-favorites.com
Data Controller: Woodburry Favorites